Refund Policy

Last updated: June 2026

Thank you for shopping with The One. We value your satisfaction and aim to provide a smooth and transparent refund process.

Please read this Refund Policy carefully before making a purchase.

Eligibility for Refunds

Refunds may be requested within 30 days of receiving your order, provided that:

• The item is unused and in its original condition
• The item is returned with original packaging, tags, and accessories
• Proof of purchase is provided
• The item is not listed as non-refundable or final sale

We reserve the right to refuse refunds that do not meet these conditions.

Non-Refundable Items

The following items are not eligible for refunds:

• Gift cards
• Personalized or custom-made products
• Downloadable digital products
• Clearance or final sale items
• Items damaged through misuse or normal wear and tear

How to Request a Refund

To initiate a refund request:

• Contact our support team at support@theonelongevity.com
• Provide your order details and reason for the request
• Follow the return instructions provided by our team

Customers may be responsible for return shipping costs unless the return is due to our error.

Refund Processing

Once your returned item is received and inspected:

• Approved refunds will be processed within 5–10 business days
• Refunds will be issued to the original payment method
• Processing times may vary depending on your bank or payment provider

Shipping charges are generally non-refundable unless otherwise required by law.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us for assistance.

Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has shipped, it cannot be canceled and must follow the standard return process.

Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with the updated effective date.