FAQ
Everything you need to know about The One
Can't find your answer? Contact our team - we're here Monday to Friday, 9am to 5pm AEST.
How do I use The One?
Mix one level scoop (10g) with 250ml of cold water. Stir or shake well until fully dissolved. Take once daily, preferably in the morning, with or without food.
When will I notice results?
Most users report initial effects within 1-2 weeks - typically increased energy and reduced fatigue. More substantial benefits like cognitive improvements, metabolic optimisation, and recovery enhancement typically emerge within 4-8 weeks as NAD+ levels rebuild.
While some benefits are immediate, the full protective effects accumulate over months of consistent use.
What does The One taste like?
The One has a slight berry and citrus flavor with a hint of natural earthiness from the NMN. We've designed it to be refreshing and palatable without artificial sweeteners or flavors.
How long does one tub last?
Each tub contains 30 servings - one month's supply when taken daily as recommended (one scoop per day).
Is The One safe?
The One operates on a convenient monthly subscription model:
Single order - $119 one-time:
- 30-day supply of The One
- Free shipping
Ongoing subscription - first order (Welcome Pack) - $99:
- 30-day supply of The One
- Branded shaker + calibrated scoop
- Free shipping
- Free membership to The Blue Zone+ community (unlocking exclusive content, product updates and events)
Ongoing subscription - $99/month:
- 30-day supply ships automatically every 30 days
- Free shipping on all orders
- Modify delivery schedule anytime
- Cancel anytime with no penalties
- Pause subscription for up to three months if needed
You're in complete control. Manage everything through your account dashboard or contact our team.
The One operates on a convenient monthly subscription model:
Single order - $119 one-time:
- 30-day supply of The One
- Free shipping
Ongoing subscription - first order (Welcome Pack) - $99:
- 30-day supply of The One
- Branded shaker + calibrated scoop ($XX value)
- Complete ingredient science guide
- Free shipping
Ongoing subscription - $99/month:
- 30-day supply ships automatically every 30 days
- Free shipping on all orders
- Modify delivery schedule anytime
- Cancel anytime with no penalties
- Pause subscription for up to three months if needed
You're in complete control. Manage everything through your account dashboard or contact our team.
Can I cancel my subscription?
Yes, absolutely. You can cancel your subscription anytime with no cancellation fees or penalties.
To cancel:
- Log into your account at www.theone.com.au
- Go to "Manage Subscription"
- Click "Cancel Subscription"
Or contact our customer service team at hello@theone.com.au - we'll process your cancellation immediately.
We offer subscription flexibility because we're confident in our product. If The One isn't right for you, we don't want you locked in.
What's your return policy?
We offer a 30-day money-back guarantee. If you're not satisfied with The One for any reason within 30 days of purchase, we'll refund your purchase - no questions asked.
To process a return:
1. Email hello@theonelongevity.com.au with your order number
2. We'll provide return instructions
3. Return the product (even if partially used)
4. Receive full refund within 5-7 business days
We believe in The One's quality and effectiveness. This guarantee removes all risk from trying it.
Can I cancel my subscription?
You can cancel your subscription anytime with no cancellation fees or penalties.
To cancel:
- Log into your account at www.theonelongevity.com.au
- Go to "Manage Subscription"
- Click "Cancel Subscription"
Or contact our customer service team at hello@theonelongevity.com.au - we'll process your cancellation immediately.
We offer subscription flexibility because we're confident in our product. If The One isn't right for you, we don't want you locked in.